You may email, call, or send a fax to the hotel.
Email: [email protected]
Telephone: +66 (0) 2 206 0999
Facsimile: +66 (0) 2 206 0900
If I make an online booking, will I be offered a “best rate”?
Online bookings generally offer the “best available rates” for that date and time.
Are your hotel rates per person or per room?
Hotel rates are per room, based on a maximum occupancy of 2.
Are my credit card details necessary when making a reservation?
Yes, your credit card details are essential to guarantee the reservation.
What are the type of credit cards accepted during the booking process?
"We accept all the universally accepted credit cards during the booking process like MasterCard, Visa, Amex, Union Pay & Diner"
Will my credit card be charged?
We may block an amount on the credit card, equivalent to a 1 night’s room charge to guarantee payment but this block will automatically be released within 1 month if it is not redeemed. Furthermore, we do not charge without proper authorization from the guest. However, select packages may require full pre-payment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.
How safe are credit card details that are submitted online?
Our hotel uses a SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of our guests’ information is very important to us.
For added security, guests are requested to present the credit card used in the online booking/purchase process with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
What is your cancellation policy?
In the event of a cancellation or no-show, the following will apply:
For stays any night – if the property is not informed within 72-hours or more prior to date of arrival, there will be a charge of one (1) room night’s accommodation which will be levied on the credit card used to guarantee the reservation.
Do you have pets' policy?
Regrettably, pets are not allowed.
What are your conventional check-in and check-out times?
Check-in time: 2:00 pm
Check-out time: 12:00 noon
Is it possible to check-in earlier?
Early check-ins are subject to room availability.
What is the charge for a late check-out?
Late check-outs are subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate (same)
Do you have non-smoking rooms?
Yes, we do.
Do you have twin, triple and quadruple rooms?
We have twin rooms and connecting room that can accommodate maximum 3 persons per room in the type of Studio and Suite
Do you have inter-connecting rooms?
Yes, we do have inter-connecting rooms.
Is there an additional charge for visitors?
No, we do not charge for visitors. However, identification may be required for security purposes.
What is the hotel’s policy regarding children?
- There are no charges for children below the age of 12 years sharing a room with parent(s) on the existing bedding.
- Children between 12 – 18 years are charged the full adult breakfast price of THB 250.00 net.
Does the hotel provide any baby-sitting services?
Yes, we do provide a baby-sitting service. An additional charge is required for this service.
Are baby cots available?
Yes, baby cots are available upon request and are free of charge.
Where is the breakfast served and at what time?
The buffet breakfast is served at the "Tabloid Bar & Bistro" restaurant located on the ground floor from 6:00am – 10:30am.
How many restaurants do you have and what are they?
There is 1 outlet in Galleria12 bangkok Hotel.
Tabloid Bar & Bistro:
Located on ground floor.
Breakfast: 6.00 am – 11.00pm
All-day deli after buffet breakfast
Is vegetarian food available at the restaurant?
Yes, vegetarian dishes are available both at the breakfast buffet line the deli.
Is the food served in the restaurant halal?
Strictly speaking, the food served is not “halal”. However, we have dishes available that are pork free.
Do you have a 24-Hours room service?
Currently, our room service is available upon request from 6.30am - 11.30pm
Our Sister property
Galleria 10 Hotel Bangkok managed by Compass Hospitality, It is one of Sukhumvit’ s finest 4-star boutique hotels located in the heart of the vibrant and bustling mega city of Bangkok.
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